Delivery & Returns

DELIVERY

If the goods ordered are in stock we aim to deliver within five working days in the UK although delivery is often quicker than this. You will be notified promptly of any delay. Goods are usually sent via Royal Mail using a signed for service so it is important that there is someone at the delivery address to sign the receipt.

UK Standard Delivery £6
UK Next Day Delivery £10 (please order before 2pm to ensure Next Day Delivery)
European Community £15
Outside EC £30


CANCELLATION, RETURNS AND EXCHANGES

You have a right to cancel the purchase contract within 14 days without giving any reason. If you are not entirely satisfied with your purchase please return the goods in their original condition and securely wrapped within 14 days of purchase. If multiple goods have been delivered separately you have 14 days from the date of the last delivery to exercise your right to cancel.

We recommend that you obtain a Proof of Posting as we cannot be responsible for goods lost or damaged in the post. The cost of the postage will be refunded. In the case of an order placed with next day postage the refund you receive will only cover our standard delivery charge of £6.

Please complete the Returns Form enclosed with your goods. You can also cancel via email info@glenalmond.com, phone 01738 880 322 or by post to Glenalmond Tweed Company Ltd., Culnacloich, Glenalmond, Perth PH1 3SN.

Please let us know your name, address, email address, phone number and order details in order to process your return. This will be done within 14 days of receipt of the goods. We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earliest.

If you decide to exchange goods you will not be charged for the second delivery.
Returns and exchanges are not available for bespoke items which have been made especially for the customer.

In the event of goods being out of stock necessitating more than one consignment, you will only be charged once for delivery. Unless the customer exercises the right to cancel ordered goods that are out of stock will be automatically back ordered and we aim to dispatch these within four weeks.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.

TAX

Value Added Tax (currently 20%) is included in the quoted price for all orders for delivery within the EEC. Outside the European Community tax will be deducted. Please note overseas deliveries may be subject to local import duties and taxes. Any import duties or taxes are the responsibility of the customer.

VAT NUMBER: GB 607 4977 13

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